Items bought from Odukar can be returned within 7 days of purchase if they meet the preconditions of returned items. 

Once the item is received at our main pickup location in Turskys Ntinda, it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.

An item can be returned if; 

• Does not work.
• Wasn’t the specification you needed such as wrong color or wrong product specification. 
• Was damaged on delivery. 
• Product has factory defects.
• Product has missing parts
• Wrong item received from what was ordered
• Product looks different from website image
• Received different color/size/fit
• Received more quantity than ordered

To return an item, please call our customer care numbers +256 770 459339 , +256758 827621 or visit our pickup location on 3rd floor, Tuskys Building, Ntinda.