Returns & refunds

Items bought from Odukar can be returned within 7 days of purchase if they meet the preconditions of returned items. 

Once the item is received at our main pickup location in Turskys Ntinda, it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.

An item can be returned if; 

  • Does not work.
  • Wasn’t the specification you needed such as wrong color or wrong product specification. 
  • Was damaged on delivery. 
  • Product has factory defects.
  • Product has missing parts
  • Wrong item received from what was ordered
  • Product looks different from website image
  • Received different color/size/fit
  • Received more quantity than ordered

To return an item, please call our customer care numbers +256 770 459339 , +256758 827621 or visit our pickup location on 3rd floor, Tuskys Building, Ntinda.