Items bought from Odukar can be returned within 7 days of purchase if they meet the preconditions of returned items.
Once the item is received at our main pickup location in Turskys Ntinda, it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.
An item can be returned if;
- Does not work.
- Wasn’t the specification you needed such as wrong color or wrong product specification.
- Was damaged on delivery.
- Product has factory defects.
- Product has missing parts
- Wrong item received from what was ordered
- Product looks different from website image
- Received different color/size/fit
- Received more quantity than ordered
To return an item, please call our customer care numbers +256 770 459339 , +256758 827621 or visit our pickup location on 3rd floor, Tuskys Building, Ntinda.